PIPEDA-compliant · Canadian-hosted

The AI front desk built for
Canadian dental offices.

MapleDentists books appointments, runs ITRANS insurance pre-auths, and follows up on no-shows so your team can focus on patients in the chair. Built for 5- to 30-chair Canadian practices. CAD billing. PIPEDA + provincial health-privacy aligned.

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📅 Today Mon May 20 · Halifax Smiles 4 chairs live Chair 1 Dr. Patel Chair 2 Dr. Chen Hygiene A RDH Sarah Hygiene B RDH Marc 9:00 10:00 11:00 12:00 1:00 Filling Reid, S. Crown Caron, M. pre-auth ✓ Implant Lin, J. 120 min Exam Nair, P. Recall Drouin, A. Scaling Khan, R. Recall Roy, F. Open AI booking… SMS reminder · sent Reid, S. — 24h before AI callback · pending No-show Lin, J. — +48h ITRANS pre-auth · ✓ Crown D2740 — $1,148 covered 🦷
100% CA
Data residency
CAD
Billing & invoicing
ITRANS
CDAnet insurance
6 PMS
Connectors out of the box
What's inside

Built for Canadian dental front desks

Six AI workflows that take the busywork off your team — booking, reminders, recall, billing, insurance, and bilingual patient comms.

AI appointment booking

Patients book by SMS, web or voice — the AI checks insurance coverage and finds the right chair in seconds.

Automated reminders & recall

Text + email + voice cascade reminders. Provincial-timed hygiene recalls. Bilingual templates per patient.

Treatment plan follow-up

The AI nudges patients on unaccepted treatment plans with their financing options and PA coverage on hand.

Insurance & ITRANS billing

Real-time CDAnet pre-auths, claim submissions and EOB reconciliation across every major Canadian carrier.

Unified patient hub

One inbox combining MapleReceptionist voice + MapleConcierge chat tuned for dental workflows.

PIPEDA + provincial compliance

PHIPA (ON), HIA (AB), Law 25 (QC) defaults out of the box. SOC 2 hosted in NB. Written Privacy Officer agreements.

From phone-tag to full chair

How it works in 4 steps

Most practices are live inside a week, with zero disruption to your existing PMS.

1

Connect your PMS

One-click connectors for Tracker, Dentrix, AbelDent, ClearDent, Power Practice and Maximus. Two-way sync, no manual export.

2

Train the AI on your practice

Dentist roster, chair rules, hygiene cadence, languages, fee guide. Done in a single 30-minute kickoff call.

3

Port your phone number

We port your existing number with zero downtime. AI receptionist starts answering 24/7 the moment it lands.

4

Watch the chairs fill

Most practices see no-show rate drop 35-50% and after-hours bookings +20% within the first month.

How we stack up

MapleDentists vs. the alternatives

Built for Canadian practices, not retrofitted from a US-first product.

Feature MapleDentists Dentrix Hub RevenueWell CurveHero
Canadian data residency No (US-hosted)
CDAnet / ITRANS pre-auth Partial Limited
AI voice + SMS + email SMS + email only SMS + email only SMS / email only
Bilingual EN/FR English only English only No
PIPEDA & provincial alignment HIPAA HIPAA HIPAA-only
CAD billing, no FX USD USD USD billing
Starts at $79 CAD/chair $299+ USD/mo $349+ USD/mo $359 USD/mo
Plans & pricing

Pricing per chair, per month

All plans include the AI receptionist, PMS sync, bilingual SMS/email reminders, and PIPEDA-aligned hosting. Prices in CAD.

Solo

$59
per chair / month
or $790/chair/year (save 17%)
  • AI booking via SMS + web
  • Reminders (text + email)
  • Hygiene recall automation
  • 1 PMS connector
  • EN or FR (one language)
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Pro

$112
per chair / month
or $1,490/chair/year (save 17%)
  • Everything in Solo
  • AI voice receptionist 24/7
  • ITRANS / CDAnet pre-auths
  • Treatment-plan follow-up
  • Bilingual EN/FR (auto-detect)
  • Priority support
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Multi-Site

$187
per chair / month
or $2,490/chair/year (save 17%)
  • Everything in Pro
  • Multi-location orchestration
  • HL7 / FHIR custom bridges
  • Dedicated success manager
  • Provincial-health legal review
  • API + admin console
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Running 30+ chairs? Enterprise quotes available with custom EMR integration and a written PHI agreement.
Questions & answers

Frequently asked

Will MapleDentists work with my existing PMS (Tracker, Dentrix, AbelDent)?
Yes. MapleDentists is PMS-agnostic and ships with two-way connectors for Tracker (CDA), Dentrix Canada, AbelDent, ClearDent, Power Practice and Maximus. We pull appointments, treatment plans and patient demographics, and write back booking confirmations, recall flags and call notes. If you run something custom, our HL7 / FHIR bridge covers it.
Is MapleDentists PIPEDA-compliant for patient health information?
Every byte stays on Canadian-hosted infrastructure inside a SOC 2 Type II data centre in Moncton, NB. Patient health information (PHI) is encrypted at rest with AES-256 and in transit with TLS 1.3. We sign a written Privacy Officer agreement with your practice and align with PIPEDA plus the relevant provincial health privacy acts (PHIPA in Ontario, HIA in Alberta, Quebec Law 25, etc.).
How does the AI handle insurance verification and pre-authorization?
MapleDentists reads patient insurance details from your PMS, formats a real-time EDI pre-auth packet, and submits to ITRANS/CDAnet on your behalf. For more complex procedures (crowns, ortho, implants) it generates the supporting narrative and assembles the radiograph attachments, then drops the response into the patient chart with the estimated coverage breakdown.
Can it follow up on no-shows and recalls automatically?
Yes. The AI runs a configurable cascade — SMS at +24h, voice callback at +48h, email at day 5, and a final outbound AI call on day 10 — until it either rebooks the patient or marks them as inactive. Hygiene recalls follow your provincial timing (6/9/12 months) and respect each patient's preferred channel and language.
Does it support French/English bilingual practices (Quebec, NB, Ontario)?
Both official languages are fully supported, including the AI voice receptionist. Patients can switch language mid-call. Quebec practices get Law 25 compliance defaults, French-first patient communications, and CNESST-aligned consent language.
How long does setup take and is there a contract?
Most practices are live in 4-6 business days: day 1 PMS connector + number porting, day 2 voice training on your practice name & dentist roster, day 3-4 insurance carrier handshake, day 5 staff training, day 6 go-live. No multi-year contract — month-to-month or annual prepay for a 17% discount.
What does the AI do when a patient calls with a clinical emergency?
Emergencies are routed to a human-in-the-loop within 30 seconds. The AI runs a triage script (pain level, swelling, trauma, bleeding) modelled on CDA emergency dental guidance, and either books the same-day slot, escalates to the on-call dentist via SMS, or directs the patient to the nearest ER if it detects red-flag symptoms.
Can each chair / hygienist have its own schedule and reminder rules?
Yes. Pricing is per chair per month, and every chair has independent column rules — chair preferences, block scheduling, lunch breaks, hygiene vs. operative columns. Reminder cadence, language and time-of-day quiet hours are configurable per chair, per provider, and per patient.

Ready to give your chairs an AI front desk?

30-minute kickoff. Live in under a week. Cancel anytime.

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