What personal information does Maple Receptionist collect?

Maple Receptionist collects contact information, business details, call logs, and usage data to provide virtual receptionist services and improve our platform.

How is my data protected at Maple Receptionist?

We use industry-standard encryption, secure data centers, and strict access controls to protect your information from unauthorized access and breaches.

Who can access my information?

Only authorized Maple Receptionist employees and trusted service providers with confidentiality agreements can access your data for service delivery and support.

How long do you retain my data?

We retain personal data as long as your account is active. You can request deletion anytime, and we will remove it within 30 days unless legally required to retain it.

Can I opt out of data collection?

You can control certain data sharing preferences in your account settings and opt out of non-essential communications, though some data collection is required to operate our service.

Privacy Statement

Effective Date: [Insert Date]

This Privacy Statement applies to all Maple-branded products and services (“Maple,” “we,” “us,” “our”), owned and operated by Joel & Nanz Inc.

1. Who we are

MapleWorkSuite and related Maple products are provided by Joel & Nanz Inc. Contact: support@mapleworksuite.com

2. Information we collect

Account data (contact info, login credentials)
Usage data (logs, device info, telemetry)
Content you provide (uploads, tickets, form inputs)
Third-party integration data where authorized

3. How we use information

Provide and improve the Services
Security, fraud prevention, and abuse detection
Support, troubleshooting, and service quality
Legal compliance and enforcement of terms

4. Sharing

We may share data with:

Service providers (hosting, telecom, analytics, payments) under appropriate safeguards
Legal/ regulatory bodies where required by law
In a merger, acquisition, or asset sale with notice where required

5. AI/automation

Some Services use AI/automation. Inputs and outputs may be processed by third-party AI providers under contractual safeguards. Do not submit regulated or sensitive data unless your plan and agreements explicitly permit it.

6. Cookies and tracking

We may use cookies, logs, and similar technologies for authentication, session continuity, analytics, and product improvements. You can control cookies via your browser settings; some features may not function without them.

7. Data retention

Data is retained for as long as needed for the purposes above, to meet legal obligations, resolve disputes, and enforce agreements.

8. Security

We implement administrative, technical, and physical safeguards appropriate to the risk. No system is 100% secure; you are responsible for protecting your credentials and configurations.

9. Your choices

Access/update: Contact support to access or correct your account data.
Opt-out: You may opt out of marketing communications; transactional messages may still be sent.
Deletion: Requests are honored subject to legal and operational requirements.

10. International data transfers

Data may be processed in Canada and other jurisdictions. We use contractual and technical safeguards where required for cross-border transfers.

11. Children

Services are not directed to children under 18. We do not knowingly collect data from children.

12. Changes

We may update this Privacy Statement. Continued use after an update means you accept the revised statement.

13. Contact

Questions or requests: support@mapleworksuite.com