Your phones, website and email go down at 2 a.m. We know first, and we tell everyone who needs to know.
MapleMonitor watches everything that keeps your business live: phone lines, websites, email, domains, online account balances and business activity. When something breaks, it opens a war room, sets the priority, calls your team, and sends your customers plain-language updates by SMS, email or voice until it is fixed.
- 3:36Phone system stops checking in.
- 3:38Test call to your main number: no answer. Priority set to P1.
- 3:39VOICE On-call technician called, acknowledged.
- 3:41SMS Owner told: "We know, we're on it. Next update by 4:10."
- 3:52SMS Owner walked through a 2-step restart.
- 3:58Two clean test calls. Resolved. SMS + EMAIL sent.
Everything IT and everything business, on one board
Most monitors only ask "does it answer a ping?". MapleMonitor asks "can your customers actually reach you?", and it watches the business signals that go quiet before anyone notices.
Phone systems and lines
Real test calls to your published numbers, phone system heartbeats, line registration and carrier status. We learn whether callers get through, not just whether a box is online.
Websites, domains and certificates
Page checks that confirm the right content loads, plus SSL certificate, domain renewal and DNS change alerts, so you are warned before anything expires.
Email delivery
Mail server checks, spam-blacklist listings, sender authentication records, and a real send-and-receive test.
Online account balances
Low-balance and spend-cap alerts for prepaid services, telecom credit, payment processors and your Maple AI token balance, before a service stops.
Social media connections
We confirm your connected social accounts are still linked and posting, so a silently expired login does not stop your marketing.
Business pulse
Alerts when something goes unusually quiet or unusually loud: web leads, sign-ups, invoices sent, inbound calls, customer complaints and support ticket volume.
What happens when something breaks
Every outage gets one war room: a single place for the status, the people working on it, and every message sent or received.
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1
Detect and confirm
A check fails, and MapleMonitor re-tests from a second location and through your real customer path. A false alarm never wakes anyone up.
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2
Open the war room and set priority
Your MapleMonitor agent sets a P-level from customer impact and follows the runbook for that type of outage.
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3
Call the team, tell the customer
On-call staff get a voice call that repeats until someone answers. Your customers get a pre-approved, jargon-free update by SMS, email or voice. A conference line opens for the team.
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4
Fix, confirm, report
Remote fixes run first, and on-site steps are sent in simple language. Recovery is re-tested, a resolved notice goes out, and a written summary follows the next business day.
Priority levels
Each outage gets a priority level, and the level decides who hears about it and how fast. Only a person can lower a priority.
| Level | Means | Your team | Your customers |
|---|---|---|---|
| P1 Critical | Service down, no workaround | Voice call now, repeats until answered | Told within 15 minutes, updates every 30 |
| P2 High | Degraded, partial, or about to fail | SMS now | Told within 1 hour, updates every 2 |
| P3 Medium | Backup path lost, service still working | Email and a ticket | Not contacted |
| P4 Low | Early warning (renewals, disk space) | Ticket | Not contacted |
If an outage's impact is still unknown after 30 minutes, it is raised automatically. Every step is kept in a tamper-proof audit trail.
Priced at about three quarters of the big names
Billed monthly in CAD. Every price is plus HST. Cancel any time.
Watch
- Up to 60 checks
- Checks as often as every 60 seconds
- SMS, email and voice alerts to your team
- War room timeline for every outage
- 1 public status page
- You respond; we alert
Respond
- Everything in Watch
- MapleMonitor agent sets priority and runs the runbook
- Customer updates by SMS, email and voice
- Conference line for every war room
- Business pulse, account balance and social checks
- Tamper-proof audit trail and written outage summaries
- Monthly uptime report
Managed
- Everything in Respond, per site
- We are your after-hours response team
- People on call 24/7 behind the agent
- Remote repair before anyone drives in
- Test calls to your phone lines
- Runbooks written for your business
- Outage status line - callers to your number hear about the outage and can get a live update from our receptionist: $265 CAD/mo + HST
- Extra 50 checks: $27 CAD/mo + HST
- Extra public status page: $16 CAD/mo + HST
- Hands-on incident work: $159 CAD/hr + HST
- Security add-on - sign-in attempts from outside Canada and other security alerts through MapleSIEM, priced separately