Canadian-hosted · PIPEDA aligned

AI website chat that follows
your playbook.

MapleChat is an AI-first website chat widget for Canadian small businesses — free to start, paid plans from $9 CAD per site per month. Author a playbook in plain English — greetings, guardrails, MCP tool calls, human handoff — and the widget goes live on any website in minutes. Billed per Maple AI Token (1 token is about 4 characters), never per agent. PIPEDA-aligned, hosted in Canada, never trains on your conversations.

Start Free — 5k tokens/mo See pricing
MapleChat chat bubble overlay on a small business website
From $9
CAD / site / month
15 min
Average install time
100% CA
Data residency
24/7
AI on-call
What's inside

Everything an AI chat widget should do — and nothing it shouldn't

MapleChat is built for Canadian SMBs that want a chat widget visitors actually trust. You author the playbook. The bot stays in scope or escalates.

Playbook-driven

Write greetings, guardrails, escalation rules, and tone in plain English. Changes go live the moment you save.

MCP tools

The AI can book appointments via MapleCalendar, file tickets in MapleDesk, look up invoices, or call your own webhook.

Smart human handoff

When the bot detects frustration, sensitive topics, or an explicit ask, it hands off — with full context — to your team via MapleDesk, email, or Slack.

Domain-locked embeds

Lock the widget to the exact domains you own so nobody else can reuse your script tag or burn your AI quota.

Canadian-hosted & PIPEDA-aligned

Conversations stay in your tenant on Canadian infrastructure. We don't pool tenant data for training, ever.

One-click install on MapleWeb

If you build your site on MapleWeb, the Studio Chat Setup wizard installs MapleChat in three clicks. Anywhere else, paste one script tag.

In the wild

See it in action

Live chat with AI assist that knows your Canadian customer base.

MapleChat live chat conversation interface on a monitor in a Canadian customer service workspace with warm lighting
How we compare

MapleChat vs Intercom vs Drift vs Tidio

Most chat platforms charge per agent. MapleChat charges per site and lets you start free.

MapleChat Intercom Drift Tidio
Starting price (CAD) Free, then $9 / site ~$99 / agent ~$2,500 / mo enterprise ~$39 / site
Author playbook directly Yes — plain English Train a model Train a model Flow builder
MCP tool calls ✓ Custom build Custom build ✗
Canadian data residency ✓ US / EU US EU / US
Domain lock on embed ✓ ✗ ✗ ✗
No training on your data ✓ Opt-out Opt-out Opt-out
One agent, every channel

Integrates with the Maple suite

MapleChat is the text-chat layer. The same MVT agent — Dave, Zara, or your own — handles every visitor touchpoint across the suite.

MapleWeb

Every Maple-built site ships with a MapleChat widget by default — no script tag, no setup. Studio Chat Setup gets it live in three clicks.

MapleConcierge

Tenant portals get the MapleChat widget baked in so residents can ask questions, file maintenance requests, and check their balance without picking up the phone.

MapleReceptionist

Voice AI for inbound phone calls. Every Receptionist plan includes a MapleChat widget for text-based follow-up so the same conversation continues across phone and web.

MapleVoice

Voice inside the MapleChat widget. Visitors tap the mic and talk to the same MVT agent instead of typing. Requires an active MapleChat plan to attach to.

Pricing

Simple per-site pricing in CAD

No per-agent fees. Every plan includes MCP tools and Canadian data residency.

Free

$0
CAD / site / month
  • 5,000 Maple AI Tokens / mo (~2-5 sample chats)
  • 1 website
  • Playbook editor
  • Branded "Powered by MapleChat"
Start free

Pro

$9
CAD / site / month
  • 50,000 Maple AI Tokens / mo (~25-50 chats)
  • 3 websites
  • MCP tool calls
  • Custom branding
  • Email handoff
Choose Pro

Business

$24
CAD / site / month
  • 150,000 Maple AI Tokens / mo (~75-150 chats)
  • 10 websites
  • Live agent handoff to MapleDesk
  • Slack & MapleTask integrations
  • A/B playbook testing
  • Priority support
Choose Business

Enterprise

$74
CAD / site / month
  • 500,000 Maple AI Tokens / mo (~250-500 chats)
  • Unlimited websites
  • Custom playbook authoring
  • Dedicated success contact
  • 99.9% uptime SLA
Contact sales
Need more tokens?

Top up anytime.

One-time Maple AI Token packs you can add on any plan. Prices in CAD.

50K tokens

$5
CAD one-time
  • 50,000 Maple AI Tokens
  • Never expires
  • Stacks on top of your plan
Add to plan

250K tokens

$19
CAD one-time
  • 250,000 Maple AI Tokens
  • Never expires
  • Stacks on top of your plan
Add to plan

1M tokens

$59
CAD one-time
  • 1,000,000 Maple AI Tokens
  • Never expires
  • Stacks on top of your plan
Add to plan

5M tokens

$199
CAD one-time
  • 5,000,000 Maple AI Tokens
  • Never expires
  • Stacks on top of your plan
Add to plan

Top-ups never expire. Roll over unused tokens to next month.

Spin up an AI chat that actually understands your business

Free to start. One script tag. Three clicks on MapleWeb. PIPEDA-aligned, CAD-priced.

Get MapleChat free Open Studio Chat Setup
Works best with

Companion Maple products

Some features in Maplechat need a companion Maple product to reach customers. Add them anytime from your dashboard.

MapleVoice Required

Enables: Voice mode in chat widget

Learn more →

Frequently asked questions

Common questions about MapleChat. Have something else? Email support@mapleworksuite.com.

What is MapleChat?

MapleChat is an AI-powered website chat widget that answers visitor questions on your site. Unlike generic chatbots, it is trained on a playbook you control — you decide how it greets people, what it knows, when it hands off to a human, and what it must never say. Free to start (5,000 Maple AI Tokens / month), paid plans from $9 CAD per month per site, hosted entirely in Canada.

How is MapleChat different from Intercom, Drift, or Tidio?

Intercom and Drift are primarily human-staffed chat platforms with AI bolted on — at $74 to $199+ per agent per month. Tidio is cheaper but its AI is generic. MapleChat is AI-first with optional human handoff, starts at $0 CAD and tops out at $74 CAD per site (not per agent), and you author the playbook directly instead of training a model.

Does MapleChat have AI agents that can take actions?

Yes. MapleChat supports MCP tools so the AI can book appointments via MapleCalendar, create tickets in MapleDesk, look up invoices in MapleInvoice, search FAQs, or call any custom webhook. The playbook decides when each tool fires.

Is MapleChat Canadian-hosted and PIPEDA aligned?

Yes. All chat data — transcripts, visitor metadata, playbooks — is stored on Canadian infrastructure in the same secure region as the rest of MapleWorkSuite. We do not pool tenant data for model training and we do not share conversations with model vendors beyond the API call required to answer the visitor.

How does MapleChat integrate with MapleMail, MapleTask, and MapleContacts?

Out of the box. New leads flow into MapleContacts, escalations create MapleTask cards or MapleDesk tickets, and transcript summaries can be emailed via MapleMail. One login, one CAD bill, no Zapier middleware.

What does MapleChat cost in Canadian dollars?

Free includes 5,000 Maple AI Tokens a month (about 2 to 5 chats — sample) on one site. Pro is $9 CAD per site per month for 50,000 tokens (about 25 to 50 chats) and MCP tools. Business is $24 CAD per site per month for 150,000 tokens (about 75 to 150 chats) and human handoff. Enterprise is $74 CAD per site for 500,000 tokens (about 250 to 500 chats), custom playbooks, and a dedicated success contact. All prices in CAD, billed monthly or annually. We bill per Maple AI Token (1 token is about 4 characters), never per agent.

How is MapleChat different from MapleReceptionist and MapleVoice?

MapleChat is the AI text-chat widget that sits on your website. MapleReceptionist is the AI voice receptionist that answers your inbound phone calls — it includes a MapleChat widget for text-based follow-up. MapleVoice is the voice layer for MapleChat — it lets your visitors talk to the same MVT agent inside the chat widget instead of typing. To use MapleVoice you need an active MapleChat plan it can attach to. The same MVT agent (Dave, Zara, etc.) handles all three channels seamlessly.

Can MapleChat run on non-MapleWeb websites — WordPress, Wix, Squarespace, Shopify?

Yes. Anywhere you can paste a script tag, MapleChat will run — WordPress, Wix, Squarespace, custom code, Shopify, even static HTML. MapleWeb just gives you one-click install from the Studio Chat Setup wizard.

Does MapleChat have mobile and desktop apps for my team?

Yes. The MapleWorkSuite operator app — web, iOS, Android, macOS, Windows — handles human handoff. When the AI escalates, the next available teammate gets a push notification with the full conversation context and can reply from any device.