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Styled help-center page
Out of the box: search bar, category sidebar, expandable Q&A cards, helpful/unhelpful feedback. Mobile-first. Embed on your existing site or host on your subdomain.
What MapleFAQ ships with
A public help center customers can actually self-serve from - plus the structured data that gets you cited by AI search.
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FAQPage JSON-LD (AEO)
Every published Q&A emits proper FAQPage schema.org markup. ChatGPT, Claude, Perplexity, and Google use it to pull answer snippets and cite your help center directly.
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AI semantic matching
Customers rarely type the canonical question. MapleFAQ vector-matches their phrasing to the closest canonical Q&A and shows a confidence score, so they land on the right answer the first time.
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Bilingual EN / FR
Built for Canadian SMBs. Author each Q&A in English and French; we serve the right one based on visitor locale. Both versions get their own JSON-LD.
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MapleDesk auto-deflect
Pairs with MapleDesk: when a ticket comes in matching an existing FAQ, MapleDesk replies with the canonical answer and a link, deflecting the ticket before a human touches it.
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Search analytics
See what customers searched and which questions deflected versus left them stuck - so you know exactly which Q&A to write next.
In the wild
See it in action
A searchable, self-serve FAQ that deflects support tickets.
How MapleFAQ works
From zero to a JSON-LD-emitting help center in an afternoon.
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Write your Q&As
Type them in, paste from a doc, or let our AI extract draft Q&A pairs from your existing knowledge base PDF.
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Publish
MapleFAQ generates the styled help-center page and the FAQPage JSON-LD. Embed on your site or use the hosted subdomain.
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Customers self-serve
AI semantic matching routes customers to the right answer. Search analytics show what to add next. MapleDesk deflects matching tickets automatically.
Simple CAD pricing
Per site, billed monthly. No setup fees. Cancel any time.
Solo
$9 CAD /mo
- Up to 50 Q&As
- FAQPage JSON-LD
- Embed on your domain
- AI semantic matching
- Remove MapleFAQ branding
Most popular
Pro
$19 CAD /mo
- Up to 250 Q&As
- Bilingual EN / FR
- Search analytics
- MapleDesk auto-deflect
- AI doc-to-FAQ extraction
Business
$39 CAD /mo
- Unlimited Q&As
- Multi-site (5 included)
- Priority AI matching
- Custom theming & CSS
- API access
All prices in CAD. Per site. GST/HST/QST added at checkout where applicable.
Frequently asked questions
MapleFAQ is itself an FAQ product - so naturally, we eat our own dog food. Email support@mapleworksuite.com for anything not covered.
What is MapleFAQ?
MapleFAQ is a self-serve help center for Canadian SMBs. You define your Q&As once in the MapleFAQ dashboard and MapleFAQ automatically publishes them as a styled, mobile-first help center page and emits proper FAQPage JSON-LD so ChatGPT, Claude, Perplexity, and Google can cite your answers in their results.
How does AI semantic matching find the right answer when customers don't use the exact question wording?
Every published Q&A is embedded into a vector index. When a customer types something like "how do I cancel", we vector-match their phrasing against your canonical questions (for example, "What's your cancellation policy?") and show the closest matches ranked by confidence percentage. They land on the right answer the first time, even when their wording is totally different from yours.
Does it emit proper FAQPage JSON-LD so ChatGPT and Claude find my answers?
Yes. Every published help center page renders schema.org FAQPage JSON-LD with each Q&A as a Question entity and an acceptedAnswer. That's the structured data ChatGPT, Claude, Perplexity, and Google use to cite content directly. You get AEO (Answer Engine Optimization) baked in - no extra plugin or markup required.
Can I embed MapleFAQ on my existing website?
Yes. Solo and above let you embed the help center on your own domain via a one-line script tag or iframe, so the FAQ lives at help.yourcompany.ca or yourcompany.ca/faq instead of a MapleFAQ subdomain. The Free tier uses our hosted subdomain.
Does it integrate with MapleDesk (helpdesk) - auto-deflect tickets that match an FAQ?
Yes - this is one of the biggest wins. If you also run MapleDesk, incoming tickets are vector-matched against your MapleFAQ entries. When a match is found above your confidence threshold, MapleDesk auto-replies with the canonical answer and a link, deflecting the ticket before a human agent ever touches it. Most customers see 30-50% of common tickets deflected.
How is this different from a knowledge-base feature in Zendesk?
Three differences: (1) MapleFAQ is built for AEO first - the JSON-LD is the point, not an afterthought - so you get cited by AI search. (2) Canadian-hosted with PIPEDA-compliant data residency and CAD pricing. (3) It's purpose-built for the SMB price point - $9-39 CAD/mo - not buried inside a $79+ USD/agent helpdesk seat.
Bilingual EN/FR support for Canadian SMBs?
Yes. Author every Q&A in both English and French in the dashboard, and MapleFAQ serves the right language based on visitor locale or an explicit toggle. Each language version gets its own FAQPage JSON-LD, so French-language AI search engines (and Quebec-based customers) get cited in their language too.
Pricing CAD?
All MapleFAQ pricing is in Canadian dollars. Free $0/mo (10 Q&As), Solo $9 CAD/mo (50 Q&As), Pro $19 CAD/mo (250 Q&As, bilingual, analytics, MapleDesk deflect), Business $39 CAD/mo (unlimited Q&As, multi-site, API, custom CSS). Per site, billed monthly, cancel any time. GST/HST/QST added at checkout where applicable.