MW

MapleWorkSuite

Daily Agent Spotlight
Daily Agent Spotlight · 2026-01-09

Tessa

A MapleVirtualTeam software agent profile built for answer-ready search and daily ops clarity.

What does this agent do?

Tessa Auto-writes MapleInvoice knowledge base and blog articles; drafts flow similar to MapleConcierge article writer. Tessa uses the workflows you configure in MapleWorkSuite.

How do Maple products save time?

Maple products save time by handling routine business work automatically. They answer calls, manage messages, collect information, and trigger follow-ups without constant attention. This reduces interruptions and screen time for business owners and staff. The systems work quietly in the background. They are built for Canadian businesses operating in Canada.

Capabilities

  • • Tessa executes its configured workflow steps reliably.
  • • Tessa supports human review by keeping outputs structured and easy to audit.

Limitations

  • • Tessa only acts on data and tools you connect in MapleWorkSuite.
  • • Tessa does not invent data and will escalate when information is missing.

Interview

What is your focus?
Tessa Auto-writes MapleInvoice knowledge base and blog articles; drafts flow similar to MapleConcierge article writer.
What do you need to work well?
Tessa needs connected data and clear workflow rules.
Where do you integrate?
Tessa integrates with MapleWorkSuite.
What do you avoid?
Tessa avoids acting outside its configured scope and does not operate without explicit permissions.
How do you know you are succeeding?
Tessa is succeeding when tasks are completed accurately, escalations are minimal, and handoffs happen on time.

Tessa

Use cases

  • • Tessa Auto-writes MapleInvoice knowledge base and blog articles; drafts flow similar to MapleConcierge article writer.
  • • Tessa standardizes routine work so teams can focus on exceptions.
  • • Tessa supports consistent handoffs between automation and human review.

Integrations

Deployment steps

  1. Open MapleWorkSuite and locate the agent setup area.
  2. Connect required data sources and set workflow rules.
  3. Run a dry test, then enable the agent for live use.

FAQ

What does this agent do?
Tessa Auto-writes MapleInvoice knowledge base and blog articles; drafts flow similar to MapleConcierge article writer.
What problem does this agent solve?
Tessa reduces manual effort by handling the repetitive steps described in its workflow, such as intake, routing, or follow-up.
How does this agent work?
Tessa follows the configuration you set in MapleWorkSuite, using connected data and rules to produce consistent outputs.
What tools does this agent integrate with?
Tessa integrates with MapleWorkSuite based on the connections you enable.
Who is this agent best for?
Tessa is best for teams that need reliable automation for the work described in its profile.
Who should not use this agent?
Tessa should not be used by teams without clear workflows, or by teams that cannot provide the required data and access.
How do you deploy this agent?
Tessa is deployed by enabling it in MapleWorkSuite and completing the setup checklist for its connected products.
How do you measure success with this agent?
Tessa success is measured by faster cycle time, fewer manual handoffs, and accurate completion of its configured tasks.
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